Frequently Asked Questions

Does the price include setup and delivery?

Yes! All listed rental prices include standard delivery, professional setup, and pickup throughout Knox County (sales tax is calculated at checkout). For deliveries outside Knox County, an additional travel fee applies based on distance. Call or text us at 865-407-0111 if you'd like a quick travel quote!

What is the standard rental time?

Our standard rental window covers up to 8 full hours (our regular route hours are 9:00 AM – 8:00 PM). Typically, we drop off 1–2 hours before your party starts and arrive for pickup 30–60 minutes after your event ends. We do not charge by the hour.

When exactly do you set up?

Delivery routes are planned based on daily event schedules. We aim to arrive shortly before or at your scheduled delivery window. On busy days, we may deliver 1–4 hours early (or occasionally the evening prior if weather permits)—there is never an extra fee for early delivery!

What kind of space and access do you need?

We require a clear, unobstructed path of at least 4 feet wide from the driveway/street to your setup area, within 100 feet of where we park our truck. Please allow 4 to 6 feet of buffer room all around the inflatable for blowers, tie-downs, and safe entry/exit. If you have stairs, steep slopes, or terraced yards, please call us in advance.

What surfaces can you set up on?

Allowed: Natural grass (the best & safest option!), smooth asphalt, smooth concrete, firm rock-free dirt, or indoor gym flooring.
Not Allowed: Any gravel, crushed rock, loose stone, or heavy mud. Constant friction against gravel will tear through heavy commercial vinyl.

* Please clear all rocks, tree branches, debris, and animal waste before the delivery crew arrives!

Do inflatables need electricity the entire time? What about parks?

Yes, the continuous air blower must stay plugged in while in use. Each inflatable requires a dedicated 110V household outlet on its own circuit within 100 feet (we provide commercial extension cords). If you are setting up at a public park or pavilion without power, you will need a generator of at least 3500 watts per blower. Please secure park permission before reserving!

Can inflatables be set up indoors for winter or bad weather?

Absolutely! Indoor setups are one of the best ways to keep birthday parties, church events, and school functions going regardless of cold temperatures or rain. Many of our standard bounce houses, dry combos, and toddler soft play units fit comfortably inside local church gyms, recreation center multi-purpose rooms, and community halls.

How much ceiling height and clearance is required?

We require at least 1.5 to 2 feet of clearance above the listed unit height to account for ceiling trusses, hanging lights, fire sprinklers, and basketball backboards. Standard gymnasiums easily fit nearly all of our dry units, while clubhouses and low-ceiling event rooms are best paired with our compact toddler bouncers.

How do you anchor inflatables indoors without stakes?

Since we cannot stake into gym floors or indoor surfaces, we secure all tie-down points using heavy commercial sandbags. We also ensure protective placement to keep hardwood gymnasium finishes and polished concrete clean and scratch-free.

Do you provide Certificates of Insurance (COI) for indoor facilities?

Yes! All Bounce Events & Rentals is fully licensed, state-certified, and commercially insured in Tennessee. If your church, school, or municipal facility requires a Certificate of Insurance listing them as an additional insured, just email us your reservation number and the venue requirements after booking and we will issue one promptly.

Are your inflatables clean?

100% yes! We take immense pride in our sanitation standards. Every unit is thoroughly inspected, vacuumed, washed, and disinfected with kid-safe commercial sanitizers. If you ever notice anything that needs attention upon delivery, let our crew know immediately and we will take care of it before leaving.

What happens if the unit gets damaged or torn?

You are never responsible for normal wear and tear on seams. However, if physical damage occurs due to intentional negligence, prohibited items (silly string, shoes, food, sharp objects), or failure to follow operator safety rules, you may be held responsible for repair or replacement costs.

What payments do you take and is a deposit required?

All reservations require a $50 deposit paid via debit or credit card to lock in your date. The remaining balance and electronic contract signature are due by 12:00 PM (Noon) the day before delivery. If not paid earlier, our system automatically processes the card on file. (Checks/cash are accepted for corporate or school organizations by prior arrangement).

What is your cancellation and weather policy?

Standard cancellations result in the forfeiture of your deposit because the unit was held exclusively for you. However, deposits are 100% refundable or transferable if cancelled due to verified severe weather.