Frequently Asked Questions??

 
If you question is not here, send us an email and we will get back to you: info@allbounceevents.com
 
Our standard rental time is 8 hours. You can of course choose a rental time of less than 8 hours, but we do not price by the hour. Our rental time hours are 9am - 8pm. You can choose the 8-hour delivery and pick up time (within our rental time frame window) that is best for you!

In certain instances, exceptions can be made for a pick up time after 8pm . Please email us at info@allbounceevents.com or call the office at 865-407-0111 if you are needing a rental outside of our normal rental hours to see if we may be able to make those accomodations.  These accomodations are rare as we try our best to have our hard working delivery team home and off of their delivery routes at a decent hour in the evenings.
Yes all orders require a $50 non-refundable debit or credit card deposit. The deposit is only refundable due to cancellations by All Bounce Events in the case of inclement weather. Please refer to the "What if we need to cancel?" answer above for detailed information on our inclement weather policy.

If you choose to only pay the deposit to make the initial reservation, the remaining balance for your reservation is due by 12:00 Noon the day before your delivery date. You can use the blue payment link in your confirmation email receipt to make the payment by debit or credit card. If payment has not been received by 12:00 Noon the day before your delivery date, our reservation system will automatically process the payment for the remaining balance due for your rental. The card used for the deposit will be used for the remaining balance, unless paid prior to 12:00 Noon the day before your delivery date. 

Once payment is made, you will receive an email receipt to the email address you provided in your reservation within 5-10 minutes of payment. If you do not receive this email receipt, first please check your email SPAM folder. If the email receipt for the deposit and/or remaining balance payment is not present after checking in your email SPAM folder, please notify the office at 865-407-0111 or by email at info@allbounceevents.com so we can assist you with this!
Yes. There is a link in your confirmation email receipt once you've placed your order. You may contact our office at 865-407-0111 or email us at info@allbounceevents.com if you have any questions about your contract.

The contract is to be read and signed electronically by 12:00 Noon the day before your delivery date. 
If you have any other questions not listed above, please feel free to call / text us at: 865-407-0111. Our office hours are Monday - Sunday 9am - 5pm. You can also contact us any time by email at info@allbounceevents.com


 
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