No. The inflatable will be cleaned and disinfected on site when you get it. After our crew is done cleaning, if you see any areas of concern do not hesitate to let the set up / delivery crew know so that they can take care of any further issues before they leave for their next delivery.
Cancellations will result in the loss of deposit and monies paid, unless cancelled by All Bounce Events due to inclement weather. This is due to your unit being out of inventory and unavailable for others to rent. Decisions to cancel due to weather will be made no sooner than 12pm the day before your event and no later than 8am the day of your event. Weather cancellations can be made based ONLY on the following conditions being forecast by for your location at the time of your event: 1. Winds exceeding 20mph 2. Temperatures under 40 degrees 3. Steady rain chance of 60% or more at the time of your event. After 8am on the day of your delivery, we have to pay our employees for their time and work and therefore we can not issue refunds regardless of use.  

Note: Unless the weather is so bad as to risk our equipment, we can mostly leave the decision up to you since our units can all be used even if light rain is present. Our main safety concern is wind. When winds go higher than approximately 20 MPH, inflatables become unsafe regardless of our anchor/tie down methods.  If you are concerned, please call or text our office at 865-407-0111.

Cancelling for any reason other than those listed above will result in forfeit of all deposits and monies paid.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules on your contract so that you can be the trained operator.
If you have any other questions not listed above, please feel free to call / text us at: 865-407-0111. Our office hours are Monday - Sunday 9am - 5pm. You can also contact us any time by email at


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