Privacy Policy

1. Information We Collect

When you request a quote, make an online reservation, or reach out to our team, we collect information necessary to complete your delivery and rental agreement, including:

• Contact Details: Full name, email address, and mobile phone number.
• Event Logistics: Delivery address, setup surface (grass, turf, pavement), gate access codes, and event times.
• Organization Details: School, church, or business names when coordinating community and commercial events.
• Payment Information: Billing addresses and payment details processed securely through our PCI-compliant payment gateway (we do not store raw credit card numbers on our local servers).

2. How We Use Your Information

Your details are used strictly to provide reliable service and maintain account records:

• Processing rental bookings, invoices, and the standard $50 reservation deposit.
• Routing delivery drivers and box trucks accurately across Powell, Knoxville, Halls, and Knox County.
• Sending automated rental confirmations, pre-delivery arrival windows, weather advisories, and electronic contract signatures.
• Providing post-event receipts and responding to inquiries via phone, text, or email.

3. SMS & Mobile Messaging Terms

By providing your phone number during checkout or via quote requests, you consent to receive transactional text messages regarding your booking (e.g., driver dispatch updates, setup confirmations, and bad-weather notices).

We will NEVER sell, rent, or share your phone number or SMS consent with third parties or affiliates for marketing purposes. You may reply STOP at any time to opt out of mobile updates.

4. Website Cookies & Analytics

Our website operates on the Event Rental Systems (ERS) platform and may utilize functional cookies to keep track of your selected rental dates, active cart items, and site navigation. We may also use Google Analytics to monitor general website traffic trends and improve user experience. No personally identifiable data is sold to advertising exchanges.

5. Third-Party Service Providers

We partner with vetted third-party software providers to manage online booking systems, process card transactions, and manage electronic waivers. These providers are bound by strict data confidentiality agreements and are permitted to access your information only to execute specific services on our behalf.

6. Contacting Us Regarding Your Data

If you have questions regarding this Privacy Policy, wish to verify or update the information we have on file, or wish to request data removal after your event concludes, please reach out to: