Frequently Asked Questions??

If you question is not here, send us an email and we will get back to you:

Yes, the price listed on the website is for the delivery, set up, and pick up of our inflatable equipment, although additional fees apply for delivery areas outside of Knox County. Remember prices listed do not include sales tax. Please email us at or call the office at 865-407-0111 for information on the additional fees for delivering outside of Knox County. 
Yes all orders require a $50 non-refundable debit or credit card deposit. The deposit is only refundable due to cancellations by All Bounce Events in the case of inclement weather. Please refer to the "What if we need to cancel?" answer above for detailed information on our inclement weather policy.

If you choose to only pay the deposit to make the initial reservation, the remaining balance for your reservation is due by 12:00 Noon the day before your delivery date. You can use the blue payment link in your confirmation email receipt to make the payment by debit or credit card. If payment has not been received by 12:00 Noon the day before your delivery date, our reservation system will automatically process the payment for the remaining balance due for your rental. The card used for the deposit will be used for the remaining balance, unless paid prior to 12:00 Noon the day before your delivery date. 

Once payment is made, you will receive an email receipt to the email address you provided in your reservation within 5-10 minutes of payment. If you do not receive this email receipt, first please check your email SPAM folder. If the email receipt for the deposit and/or remaining balance payment is not present after checking in your email SPAM folder, please notify the office at 865-407-0111 or by email at so we can assist you with this!
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules on your contract so that you can be the trained operator.
If you have any other questions not listed above, please feel free to call / text us at: 865-407-0111. Our office hours are Monday - Sunday 9am - 5pm. You can also contact us any time by email at


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