Frequently Asked Questions about Inflatable Rentals
A: There is no charge for the delivery of your inflatable rental as long as your event is in Knox County. We are glad to deliver to locations outside of Knox County, but there will be a nominal delivery charge based on where the delivery will be made to. Please email us at allbounceevents@gmail.com for delivery fee inquiries, or start an order with your address and the system will calculate the travel fee for you!
We can set up on any surface other than rocks, gravel, or similar surfaces that could puncture the bottom of the inflatable. The setup area needs to be within 100 feet of a dedicated electrical outlet and within 100 feet of our truck's access to your property, with a clear path at least 4 feet wide. No other appliances, etc. can be on the same outlet/circuit as the inflatable blower.
We can set up on any surface other than rocks, gravel, or similar surfaces that could puncture the bottom of the inflatable. The setup area needs to be within 100 feet of a dedicated electrical outlet and within 100 feet of our truck's access to your property, with a clear path at least 4 feet wide. No other appliances, etc. can be on the same outlet/circuit as the inflatable blower.
A: Our inflatables can be reserved for up to 8 hours! Additional hours can be purchased for an extra fee. PLEASE NOTE: The DELIVERY and PICK UP times are the hours listed on your order reservation. We do not price our rentals per hour.
A: Yes, a blower is needed to keep air in the inflatable the entire time. Once unplugged the inflatable will deflate. We require our inflatables to be set up within 100 feet a dedicated outlet or generator. No other appliances, etc. can be on the same outlet/circuit as the inflatable blower. All Bounce Events & Rentals provides our own extension cords.
A: We love setting up at parks but most parks do NOT have electricity. If you would like to set up at a park, you must be responsible for providing a generator.
A: Credit card payments must be made in full at least 24 hours before your delivery. If we have not received payment in full the day before your delivery date, we may not be able to make your inflatable delivery. Churches, schools, and non-profits may pay with a business check as long as payment is received before the event begins.
A: Yes, all orders require a $50 non-refundable deposit. The remaining balance is due in full the day before your delivery date. If we have not received payment in full the day before your delivery date, we may not be able to make your inflatable delivery.
A: Cancellation of your scheduled delivery will forfeit any deposits or monies paid, with the exception of cancellations made by All Bounce Events due to inclement weather. This is due to the unit being removed from inventory and being unavailable to others once your order is placed. Our inclement weather policy is below.
Weather cancellations are based on the weather.com forecast for your delivery location at the time of your event. Because forecasts can change drastically, weather cancellations can be made no sooner than 12pm the day before your delivery date and time, and no later than 8am the day of your event. Weather cancellations can be made by All Bounce Events based ONLY on the following conditions being forecast by weather.com for your location at the time of your event:
- Winds exceeding 20mph
- Temperatures under 40 degrees
- Steady rain chance of 60% or more at the time of your event
Weather cancellations are approved at the sole discretion of All Bounce Events based only on the information above.
Once the delivery team has loaded your unit on the truck and begun the delivery route at 8am, you are responsible for 100% of the payment regardless of weather that arises during your event.
Weather cancellations are based on the weather.com forecast for your delivery location at the time of your event. Because forecasts can change drastically, weather cancellations can be made no sooner than 12pm the day before your delivery date and time, and no later than 8am the day of your event. Weather cancellations can be made by All Bounce Events based ONLY on the following conditions being forecast by weather.com for your location at the time of your event:
- Winds exceeding 20mph
- Temperatures under 40 degrees
- Steady rain chance of 60% or more at the time of your event
Weather cancellations are approved at the sole discretion of All Bounce Events based only on the information above.
Once the delivery team has loaded your unit on the truck and begun the delivery route at 8am, you are responsible for 100% of the payment regardless of weather that arises during your event.
A: Yes. There is a link in the email receipt you will receive once you have booked your inflatable. The contract will need to be read and electronically signed the day before your delivery date or we cannot make your delivery.
Each unit is cleaned and sterilized both before and after each use. Additionally, all inflatables are secured to the ground with All Bounce Events and Rentals provided stakes and/or sand bags following industry standard safety practices. Once secured to the ground, equipment cannot be moved for any reason.
Our units are also inspected annually by the State of Tennessee for safety and must be approved to remain in our inventory.
Each unit is cleaned and sterilized both before and after each use. Additionally, all inflatables are secured to the ground with All Bounce Events and Rentals provided stakes and/or sand bags following industry standard safety practices. Once secured to the ground, equipment cannot be moved for any reason.
Our units are also inspected annually by the State of Tennessee for safety and must be approved to remain in our inventory.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.