Frequently Asked Questions about Inflatable Rentals
A: There is no charge for the delivery of your inflatable rental as long as your event is in Knox County. We are glad to deliver to locations outside of Knox County, but there will be a nominal delivery charge based on where the delivery will be made to. Please email us at firstname.lastname@example.org for delivery fee inquiries!
A: Our inflatables can be reserved for up to 8 hours! Additional hours can be purchased for an extra fee. PLEASE NOTE: The DELIVERY and PICK UP times are the hours listed on your order reservation. We do not price our rentals per hour.
A: Yes, a blower is need to keep air in the inflatable the entire time. Once unplugged the inflatable will deflate. We require our inflatables to be set up within 100 feet an outlet or generator. All Bounce Events & Rentals provides our own extension cords.
A: We love setting up at parks but most parks do NOT have electricity. If you would like to set up at a park, you must be responsible for providing a generator.
A: Credit card payments must be made in full the day before your delivery date. If we have not received payment in full the day before your delivery date, we may not be able to make your inflatable delivery.
A: Yes, all orders require a $50 non-refundable deposit. The remaining balance is due in full the day before your delivery date. If we have not received payment in full the day before your delivery date, we may not be able to make your inflatable delivery.
A: Cancellations will forfeit any deposits paid, with the exception of cancellations due to inclement weather. Please contact us immediately with any cancellation requests. You can reach us at (865) 407-0111 or by email at email@example.com.
A: Yes. There is a link in the email receipt you will receive once you have booked your inflatable. The contract will need to be read and electronically signed the day before your delivery date or we cannot make your delivery.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.