Frequently Asked Questions??

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Our standard rental time is usually 8 hours. You can choose a rental time of less than 8 hours, but we do not price by the hour. Typically, you will request drop off an hour or two prior to your event start time and then you will choose a pick up time 30-60 minutes after your event is scheduled to end. Our delivery and pickup hours are 9am - 8pm.

In certain instances, exceptions can be made for a pick up time after 8pm . Please email us at or call the office at 865-407-0111 if you are needing a rental outside of our normal rental hours to see if we may be able to make those accomodations.  These accomodations are rare as we try our best to have our hard working delivery team home and off of their delivery routes at a decent hour in the evenings.
Cancellations will result in the loss of deposit and monies paid, unless cancelled by All Bounce Events or due to inclement weather. This is due to your unit being out of inventory and unavailable for others to rent. Decisions to cancel due to weather will be made no sooner than 12pm the day before your event and no later than 8am the day of your event. Weather cancellations can be made based ONLY on the following conditions being forecast by for your location at the time of your event: 1. Winds exceeding 20mph 2. Temperatures under 40 degrees 3. Steady rain chance of 60% or more at the time of your event. After 8am on the day of your delivery, we have to pay our employees for their time and work and therefore we can not issue refunds regardless of use.  

Note: Unless the weather is so bad as to risk our equipment, we can mostly leave the decision up to you since our units can all be used even if light rain is present. Our main safety concern is wind. When winds go higher than approximately 20 MPH, inflatables become unsafe regardless of our anchor/tie down methods.  If you are concerned, please call or text our office at 865-407-0111.

Cancelling for any reason other than those listed above will result in forfeit of all deposits and monies paid.
Yes. There is a link in your confirmation email receipt once you've placed your order. You may contact our office at 865-407-0111 or email us at if you have any questions about your contract.

The contract is to be read and signed electronically by 12:00 Noon the day before your delivery date. 
If you have any other questions not listed above, please feel free to call / text us at: 865-407-0111. Our office hours are Monday - Sunday 9am - 5pm. You can also contact us any time by email at

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