Frequently Asked Questions??
If you question is not here, send us an email and we will get back to you: info@allbounceevents.com
Yes, the price listed on the website is for the delivery, set up, and pick up of our inflatable equipment, although additional fees apply for delivery areas outside of Knox County. Remember prices listed do not include sales tax. Please email us at info@allbounceevents.com or call the office at 865-407-0111 for information on the additional fees for delivering outside of Knox County.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees will be added. Please call our office at 865-407-0111 or email us at info@allbounceevents.com for information on what the additional fees would be for your delivery address outside of Knox County.
Our standard rental time is usually 8 hours. You can choose a rental time of less than 8 hours, but we do not price by the hour. Typically, you will request drop off an hour or two prior to your event start time and then you will choose a pick up time 30-60 minutes after your event is scheduled to end. Our delivery and pickup hours are 9am - 8pm.
In certain instances, exceptions can be made for a pick up time after 8pm . Please email us at info@allbounceevents.com or call the office at 865-407-0111 if you are needing a rental outside of our normal rental hours to see if we may be able to make those accomodations. These accomodations are rare as we try our best to have our hard working delivery team home and off of their delivery routes at a decent hour in the evenings.
In certain instances, exceptions can be made for a pick up time after 8pm . Please email us at info@allbounceevents.com or call the office at 865-407-0111 if you are needing a rental outside of our normal rental hours to see if we may be able to make those accomodations. These accomodations are rare as we try our best to have our hard working delivery team home and off of their delivery routes at a decent hour in the evenings.
That depends on how many rentals we have that day. Generally we will make your delivery shortly before your delivery time or at the exact delivery time you have requested on your rental reservation. If we have a lot of rentals that day, we may need to set up as early as 1-4 hours in advance, or sometimes even the evening beforehand, if weather allows. If this is the case, we will call or text you before your rental date to confirm that someone (over the age of 18) will be at the event/party location and can show our delivery crew where the inflatable(s) should be set up. There is never any additional charge for delivering early.
With any early delivery, you will not be responsible for the set up of our inflatables or equipment. Before our delivery crew leaves your home or event space, our equipment will be set up and ready to be used. If you prefer not to leave the blower on before your event time begins, that is not a problem. There is a simple "on / off" switch on the blower(s) that you can use to inflate or deflate the inflatable. Inflatables take no longer than a few minutes to fully inflate. Once our inflatable is anchored to your set up space by our delivery crew, it cannot be moved for any reason.
Someone over the age of 18 years old must be available at the time of delivery.
With any early delivery, you will not be responsible for the set up of our inflatables or equipment. Before our delivery crew leaves your home or event space, our equipment will be set up and ready to be used. If you prefer not to leave the blower on before your event time begins, that is not a problem. There is a simple "on / off" switch on the blower(s) that you can use to inflate or deflate the inflatable. Inflatables take no longer than a few minutes to fully inflate. Once our inflatable is anchored to your set up space by our delivery crew, it cannot be moved for any reason.
Someone over the age of 18 years old must be available at the time of delivery.
No. The inflatable will be cleaned and disinfected on site when you get it. After our crew is done cleaning, if you see any areas of concern do not hesitate to let the set up / delivery crew know so that they can take care of any further issues before they leave for their next delivery.
Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they will deflate. That's why we require an electrical outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty extension cords.
We love setting up at parks but most parks do NOT have electricity. If your event will be at a park or any space without electricity within 100 feet of the inflatable, you will need to provide a generator with at least 3500 watts, per outlet, or better, per inflatable.
Most importantly, please make sure to receive prior permission from the park or event space before making a reservation with us. Once we arrive on site with your inflatable delivery, no refunds can be offered.
Most importantly, please make sure to receive prior permission from the park or event space before making a reservation with us. Once we arrive on site with your inflatable delivery, no refunds can be offered.
We accept payment by debit or credit cards only.
Cash or check payments may be accepted from commercial and/or non-profit organizations exclusively, with prior arrangements for this type of payment being made with the All Bounce office only.
Cash or check payments may be accepted from commercial and/or non-profit organizations exclusively, with prior arrangements for this type of payment being made with the All Bounce office only.
Cancellations will result in the loss of deposit and monies paid, unless cancelled by All Bounce Events or due to inclement weather. This is due to your unit being out of inventory and unavailable for others to rent. Decisions to cancel due to weather will be made no sooner than 12pm the day before your event and no later than 8am the day of your event. Weather cancellations can be made based ONLY on the following conditions being forecast by weather.com for your location at the time of your event: 1. Winds exceeding 20mph 2. Temperatures under 40 degrees 3. Steady rain chance of 60% or more at the time of your event. After 8am on the day of your delivery, we have to pay our employees for their time and work and therefore we can not issue refunds regardless of use.
Note: Unless the weather is so bad as to risk our equipment, we can mostly leave the decision up to you since our units can all be used even if light rain is present. Our main safety concern is wind. When winds go higher than approximately 20 MPH, inflatables become unsafe regardless of our anchor/tie down methods. If you are concerned, please call or text our office at 865-407-0111.
Cancelling for any reason other than those listed above will result in forfeit of all deposits and monies paid.
Note: Unless the weather is so bad as to risk our equipment, we can mostly leave the decision up to you since our units can all be used even if light rain is present. Our main safety concern is wind. When winds go higher than approximately 20 MPH, inflatables become unsafe regardless of our anchor/tie down methods. If you are concerned, please call or text our office at 865-407-0111.
Cancelling for any reason other than those listed above will result in forfeit of all deposits and monies paid.
Yes all orders require a $50 non-refundable debit or credit card deposit. The deposit is only refundable due to cancellations by All Bounce Events in the case of inclement weather. Please refer to the "What if we need to cancel?" answer above for detailed information on our inclement weather policy.
If you choose to only pay the deposit to make the initial reservation, the remaining balance for your reservation is due by 12:00 Noon the day before your delivery date. You can use the blue payment link in your confirmation email receipt to make the payment by debit or credit card. If payment has not been received by 12:00 Noon the day before your delivery date, our reservation system will automatically process the payment for the remaining balance due for your rental. The card used for the deposit will be used for the remaining balance, unless paid prior to 12:00 Noon the day before your delivery date.
Once payment is made, you will receive an email receipt to the email address you provided in your reservation within 5-10 minutes of payment. If you do not receive this email receipt, first please check your email SPAM folder. If the email receipt for the deposit and/or remaining balance payment is not present after checking in your email SPAM folder, please notify the office at 865-407-0111 or by email at info@allbounceevents.com so we can assist you with this!
If you choose to only pay the deposit to make the initial reservation, the remaining balance for your reservation is due by 12:00 Noon the day before your delivery date. You can use the blue payment link in your confirmation email receipt to make the payment by debit or credit card. If payment has not been received by 12:00 Noon the day before your delivery date, our reservation system will automatically process the payment for the remaining balance due for your rental. The card used for the deposit will be used for the remaining balance, unless paid prior to 12:00 Noon the day before your delivery date.
Once payment is made, you will receive an email receipt to the email address you provided in your reservation within 5-10 minutes of payment. If you do not receive this email receipt, first please check your email SPAM folder. If the email receipt for the deposit and/or remaining balance payment is not present after checking in your email SPAM folder, please notify the office at 865-407-0111 or by email at info@allbounceevents.com so we can assist you with this!
The L' x W' x H' measurements are listed for each of our inflatable rentals by accessing the "Inflatable Pictures and Prices" menu option from our homepage. Once you see the picture of the inflatable you are interested in, just click the "More Info" link next to the inflatable picture for the exact measurement of that inflatable. Please note the set up space required for each inflatable is 4 - 6 ft around the base of the inflatable. This extra set up space allows room for the placement of the blower(s) and room for the entrance / exit of the inflatable. Our inflatable will be anchored and cannot rub against walls or trees as this could damage our inflatable. When in doubt, measure your space to make sure it will fit.
If you have stairs or a tiered and/or sloped backyard or driveway, please call our office at 865-407-0111 or email us at info@allbounceevents.com to discuss options for setup.
If you have stairs or a tiered and/or sloped backyard or driveway, please call our office at 865-407-0111 or email us at info@allbounceevents.com to discuss options for setup.
Please ensure that there is a clear path of at least 4 feet wide from the street or driveway all the way to your set up area, which must be within 100 feet of our truck. If you have stairs or a tiered / sloped backyard, please call the office at 865-407-0111 to discuss setup options.
Electrical outlet(s) need to be accessible within 100 feet of the inflatable(s), with no other appliances, etc. used on the same outlet/circuit. Only one inflatable can be powered per circuit.
Electrical outlet(s) need to be accessible within 100 feet of the inflatable(s), with no other appliances, etc. used on the same outlet/circuit. Only one inflatable can be powered per circuit.
We can set up on grass (our favorite and best for the kids), dry/compact dirt with no rock or gravel present, smooth asphalt, and smooth concrete. Unfortunately we cannot set up on any type of rocks or gravel as the constant rubbing will wear through the vinyl inflatables.
Please clear the set up area of any rocks, sticks or sharp objects, as well as animal droppings before we arrive with your inflatable delivery. We are not able to setup on rocks or other surfaces that could puncture the bottom of the inflatables, or where there is excessive mud, dirt, etc.
Please clear the set up area of any rocks, sticks or sharp objects, as well as animal droppings before we arrive with your inflatable delivery. We are not able to setup on rocks or other surfaces that could puncture the bottom of the inflatables, or where there is excessive mud, dirt, etc.
Yes. There is a link in your confirmation email receipt once you've placed your order. You may contact our office at 865-407-0111 or email us at info@allbounceevents.com if you have any questions about your contract.
The contract is to be read and signed electronically by 12:00 Noon the day before your delivery date.
The contract is to be read and signed electronically by 12:00 Noon the day before your delivery date.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules on your contract so that you can be the trained operator.