Indoor Party FAQs
A: Indoor parties are held at our 9,900 sq ft indoor jump gym located at 7312 Morton View Lane in Powell, TN 37849.
A: Yes, you can! We can provide one-topping large pizzas, ice cream cups, and drinks at an additional cost, or you can bring your own! You can add food options to your order at checkout when booking online, or give us a call at (865) 407-0111 or email us at email@example.com and we would be glad to book your party and add on any of these options to your order!
A: Yes, you can! We can provide themed decorations at an additional cost, or you can bring your own! You can add party decoration options to your order at checkout when booking online, or give us a call at (865) 407-0111 or email us at firstname.lastname@example.org and we would be glad to book your party and add on any of these options to your order! We ask that you please refrain from bringing confetti or pinatas to your party.
A: Yes, you can! However, if you choose to have a costumed character or mascot for an Open Play Party or a Semi-Private party, we do ask that the character or mascot stays in the reserved party room or party area for the entirety of your party as characters or mascots can be "scary" to some children and we do not want to upset any of our other party attendees. The character or mascot will not be allowed to walk around the arena floor or enter any of the inflatables. We do ask that you please give us advance notice prior to your party that you will be having a costumed character or mascot at your party so that we can be looking out for their arrival and can discretely escort them to their assigned party area or party room. You can let us know this information by emailing us at email@example.com or by giving us a call at (865) 407-0111.
A: Your party is limited to 50 total guests including adults and children.
A: Yes, a $50.00 non-refundable deposit is required on all orders. The $50 deposit is deducted from the total balance that is due for your party. The remaining balance for your party will need to be paid at the front counter on the day of your party, before your party begins. We accept cash, debit or credit cards. No checks please.
A: We ask that you arrive no earlier than 20 minutes before your party start time to meet our attendant and get your decorations and party area set up. Please encourage your guests to arrive at the party start time, as there may be another party wrapping up as you arrive.
A: PRIVATE PARTIES AT THIS TIME ARE LIMITED TO 50 PEOPLE TOTAL DUE TO KNOX COUNTY GUIDELINES. The following information applies once social distancing guidelines are lifted : If you reserve a party and need just a handful of "extra" spots, we can accommodate that! When you get here you will receive a wristband for each child that is going to be bouncing up to the number of kids in the party total. If you need extra wristbands for kids that are going to play but exceed your party total, you can purchase those at the front counter for $8 each. Every child that bounces must wear a wristband. Keep in mind purchasing extra wristbands does not change how many tables you will have for your party or whether or not you receive a private party room. If you would like additional tables or a private party room you will need to upgrade to a different birthday party package.
A: Each party is two hours long. We ask that you get everything you need to get done (bouncing, eating, and opening presents) done within the two hours of party time. Your party attendant will help to keep you on schedule so you can enjoy your party to its fullest and get everything done within the two hours of party time!
A: Absolutely! We sanitize and inspect each unit at the beginning of each party day. For sanitary reasons, all kids and adults are required to wear socks on the arena floor and leave their shoes in the cubbies off the arena floor. If you forget socks, they can be purchased at the front counter for $2/pair.
A: Our inflatables appeal to kids of all ages! We have a toddler area set up exclusively for kids 3 and under that has inflatables suited just for them! The sizes of our inflatables go up from there appealing to kids of all ages.
A: Cancellations can be made by calling us at 865-407-0111 or by emailing us at firstname.lastname@example.org. If you would like to reschedule your party to a different date or time, the deposit can be transferred to the new party date/time or can be transferred as a deposit for an inflatable rental.. Remember, deposits are non-refundable.
A: We are unable to give refunds if fewer children come to your party than the number you reserved or anticipated. This is due to staff being scheduled, supplies being purchased, and other potential parties turned away based on the party size you reserve.
A: Yes and no. Because you are essentially renting all of the units at one time in addition to the facility, you are held to the same standards as our rental customers. This simply means that the only damage you would be held responsible for is that which is due to failure to follow our safety rules or negligence, not normal wear and tear on our units.